Trafalgar Financial Services (“TFS”) is a boutique financial services company specialising in a range of property financial services products, targeted at community schemes of all types across South Africa.
Our longstanding relationships with respected insurers and underwriters, customised systems and infrastructure as well as highly trained and experienced staff allow us to offer tailored products, at highly competitive rates, supported by world-class customer service.
For assistance with your policy — including requests for your policy number, or questions about policy limits and extensions — please email
Reporting a claim
We’ve made it simple and convenient to get help when you need it most.
During Office Hours (Monday to Friday, 8:00 AM – 4:30 PM)
All claims should be reported directly to Trafalgar Financial Services –
For Emergency or After-Hours Claims
In the event of an emergency – you can report your claim directly to your insurer’s 24-hour emergency line.
This ensures that a plumber or other service professional can be appointed immediately to assist you.
TRAFEX Policy, being the only one of its kind in the industry, offers peace of mind and will settle all excess(s) and shortfalls arising from related insurance claims whenever and whatever the circumstances.
TFS offers upfront finance for maintenance and capital projects on favourable terms tailor made to fit the cash flow constraints of the body corporate, HOA or share block company.
Our core operating hours are Monday to Friday, 8:00 AM to 4:30 PM. During these hours, please contact 011 214 5200 to be routed to a dedicated claims consultant or email us at claims@trafalgar.co.za